How to Make a Winning Scoreboard In Business
Keeping score is essential in business. According to Sean Covey, Chris McChesney, and Jim Huling (Authors of The 4 Disciplines of Execution) people play differently when they are keeping score. More importantly, when the entire team knows the score, it’s a whole new game. That’s why it’s essential to keep score on a simple and easily digestible scoreboard.
We sometimes see that company scoreboards are made for coaches. They are data-rich, with thousands of numbers in spreadsheets, conveying the big picture to the leadership team. But these coaches’ scoreboards often require careful study to figure out if a team is winning and didn't involve the team at the planning level.
Imagine if every member of your team not only knew the score, but understood the game and how to improve the score.
When your whole team can visualize the whole game, their level of intensity heightens. When they know the score, you will see increased teamwork, as each member can see how their contribution adds to the final goal. Team members are also more aggressive with their goal crushing and more celebratory when they reach those goals. It only matters because they were keeping score and could see the progress they’ve made on a visual scoreboard.
So, how do you make make this visual scoreboard?
Again we reference the 4DX Principles to to guide you, then test whether you’ve created a compelling players’ scoreboard:
1. Is it simple? It must be simple. Coaches need the data to manage the game, but the scoreboard on the field shows only the data needed to play the game. Choose one or two lead measures to track and that’s it.
2. Can it be seen easily? It must be visible to the team. Visibility drives accountability. (Our team displays our players’ scoreboard on a monitor in our main office.)
3. Does it show lead and lag measures? This really helps a scoreboard come to life. Remember to focus on the most important measures which are established by every team member playing the game.
4. Can you tell at a glance if you’re winning? If the team can’t quickly determine if they are winning or losing, then it’s not a game, it’s just data.
If you’re having doubts about the benefits of a visual scoreboard for you and your team, think back to that homecoming game when it was the 4th quarter, 3rd down, with 3 seconds to go and the ball on the second yard line. The score was tied and it didn’t matter if you were on the field or cheering the team on, emotions were high, energy was pulsing, and everyone involved was excited to be a part of the game. That energy translates to working teams today when they get to be a part of your game and can see they are truly winning.
How has your team been winning lately? How do you visualize your players’ scoreboards? We’d love to see!